United rant: Jeckyll & Hyde customer service. That and inept. They can’t reach their own people to find out where Becky’s bag is, they can’t figure out what airport to send it to to get it to us, they don’t call back and they sure as heck don’t know how to instill any confidence that they will do anything. Beginning to believe it wiould be quicker to ride our bikes back to Chicago to pick up the bag and ride back. Customer service: eh? What’s that? Back to United’s true motto: “We’re too big to care” has been proven once again. Hey United! Remember that great song video from a few years ago – United Broke My Guitar? More great PR.